Its not a reflection of businesss I'm not in the business of running a tech hardware store. The IT thing is my past, I have no intention of going back there, it doesn't entertain me in the same way as when I was a 16 through 24.
My point was a visceral one, any time I've been at the Apple Store and I've had an issue I've been in the position where you can bend them just enough to start throwing money at you. Rightly or wrongly that is what it is.
Sometimes I don't have to say anything... My Apple TVs not working as expected. Oh hey yeah, we get how you feel we'll take it out back, here's a new one. There is a significant mantra there about keeping the customer happy regardless and thats my sentiments.
One of the reasons why I kept coming back was that mantra. What stops me now is that I'm in a different period of my life. I gave away some opportunities to do what I wanted to vs banging my head against a desk in an office cubicle wondering about what I was doing in life. I'm not in that market at the moment, I can't afford a new Mac being a research graduate but I'm sure when I am back to by a new Mac not much will have changed.
It's how they get people like me coming back to by new Macs for the last 15 or so odd years since I started out with the original G4 iMac as my first new out of the box Mac. Impeccable customer service with the value that the customer is always right regardless.
That's what got me to buying the latest Apple TV when I didn't really need it and why I keep coming back.