Laptop restarts after shutdown

Since installing Kaspersky Internet Security two days ago my MacBook Pro has restarted after shut down. I am able to get it to shut down and stay shut down but it’s a time-consuming process waiting for the start up to finish so I can shut down gain.

The report said kernel panic, the laptop not me, I just howled.

Immediately after installing Kaspersky I did a backup to an external Drive and was unable to Eject the Seagate Drive icon from the desktop without using Force Quit. That was the first time that has happened.

That, and the two restarts after shutdown, causes me to wonder if its the new security application?

I’ve sent a request to Kaspersky for assistance but don’t know how promptly they reply.

Your opinions and possible solutions appreciated. Thank you.

MacBook age/model? macOS version?
Did something happen to prompt you to recently install Kaspersky Internet Security?


Did you do a general cleanup of your computer as you thought you might, in the other thread? I would have done that before installing Kaspersky. You already had Malwarebytes on board I believe, maybe theres a conflict there. If you go wth Clean my Mac, do NOT let it automatically do everything. It will remove things you want to keep. You need to keep an eye on what its doing. Let it clean your system files, you probably have a shedload of cruft there, everyone does, eventually. Get the free App Cleaner for uninstalling applications.

I’d start by removing Kaspersky and Malwarebytes and start over

Hi kerr and kyte, thanks for your responses.

I installed the security software after I downloaded a rogue ‘FlashPlayer’ app whilst not paying attention.

  1. First, Kaspersky got back to me promptly, suggesting I Quit the KasperskyApp and see if the problem went away. I won’t know that until I shut down which I don’t want to do until I’ve finished something I’m working on, in case it won’t revive.
    2.Before quitting the App there was a problem with characters typed not appearing immediately but that also appeared briefly before installing it. Now that’s behaving normally. It wasn’t specific to particular keys.

  2. I did do a manual, long drawn out general cleanup of anything dodgy, such as adware, Java, Flashplayer and some no-longer needed apps. I intend to remove Malwarebytes. It found and quarantined one adware tracker, Adware.OperatorMac that I hadn’t found. It’s now deleted.

  3. I avoided CleanMyMac as it seemed it might be beyond my limited computer skills. Thanks for the link to the other free app uninstaller/cleaner.

I’ll check the Kaspersky forums, too, thanks.

  1. I don’t think I have a storage problem:


MacBook pro laptop mid 2012, 13" OS 10.12.6. Has never had a new HD or anything else other than a new screen when new because a line of pixels was missing. Anything else that’s been wrong has probably been my fault as I’ve been able to solve it with help from the forum and on-line searches.

I’m wondering if a new HD might be a good investment?
Orestes recommended a technician on the south side of Brisbane so I’m thinking of making an appointment. I’m also wondering about the trackpad because the left side is sometimes unresponsive.

Thanks for the help.

Are you backing up with anything? Time Machine, Carbon copy cloner, superduper!? It might pay to do that, or just back up your home folder including documents, photos and stuff you can’t bear to lose, then wipe the existing drive and start clean. Also, you should consider updating the OS to 10.13 or whatever is the latest for your MBP. Do it before you go spending dosh on new stuff and techies when you might not need to. Always employ the KISS principle.

Thanks, Kyte. I back up to an external Seagate backup disk. I drag my feet about updating to a newer version because some program or app becomes obsolete.

I just read about High Sierra and it appears it should run on my mid 2012 MacBook Pro. I’ll read a bit more about it.

It runs happily on my 2010 white Macbook… should be fine on yours. My 2012 Mini also runs Mojave…

Thanks, kyte. I’ll look into it some more. Some comments I’ve seen relate to the lack of support for legacy apps. When I was doing the manual toss of file fragments and accumulated garbage I noticed a few 16 bit apps so will have to go through again and see if I can do without them.
I did use the App cleaner you recommended and it did a quick disposal of everything I fed it except Malwarebytes but that probably is built to resist attempts to destroy it.

I think it would be a good idea to do without them anyway. 16 bit apps? Madness in 2020. Find replacements, they will be out there. I’m surprised they even run.