I'm still at all-0 for fixes at Apple. I have a pretty normal conversation with Apple that goes like this:
"Here's this not adequately functioning/faulty/broken/failing thing. Fix it."
"That thing isn't covered by warranty/AppleCare."
"But here's the reason I believed it to be covered, also I've been a loyal customer for most of my life, here's my entire history of purchased Apple products."
"We'll fix/replace the thing."