Tipping in Australia has never been a big thing like it is in the 'States, mostly I gather because our government has set a “reasonable” minimum wage, which (in theory at least) means that the friendly hospitality worker that looked after you when you dined out should not need to be supported by tips, unlike the folk in America whose income is dependent on them.
(This has not stopped me putting a small gratuity in the tip jar if I’ve really felt it was deserved, btw.)
And yet… we now have this new, not-Australian-born fast food delivery industry, serviced by the likes of MenuLog, Uber Eats etc, which we now know pay their drivers very poorly, and get around our minimum wage policies. They do however offer an option to tip the driver when you are making payment… (And I would add - payment that hides their own profit, as their prices are typically higher than the prices if you went to the restaurant yourself.)
I don’t use these kinds of services frequently enough to really tell if tipping makes any difference… but after one experience ordering in Maccas, despite including in “Notes to Driver” that our local Maccas ALWAYS shorts us 1 chips, and to please check… when our meal arrived, sure enough - there was 1 chips missing. The next time… we offered the driver a small tip… again asked to check the # of chips… and all 5 arrived.
Coincidence? Probably, Possibly?
Tonight we ordered our last ever Dominos pizzas (based on the dismal excuse for pizzas that arrived; tiny, and with such spares toppings!) When I got to the payment section, there was an option to tip the driver. Now - I know this is different to MenuLog… but I also remember hearing that Dominos drivers were treated quite poorly by the company, so I figured I’d give them a small tip… however felt very much that - for us here in Australia - this shouldn’t be how it works. Dominos should be paying their drivers a proper income, such that tips are not required.
I understand the idea that having to “earn” your tips can make you a better waiter/etc, but equally, life doesn’t always grant you the luxury of picking and choosing your jobs, and you should be afforded a reasonable income without needing to rely on tips to do it.