Great Apple Support Experience

Apple General
#1

Hi,
I’m a newby here, being a refugee from the now dead macworld.com.au forum where I had contributed since 2008.

As a first post I wanted to mention an absolute positive experince I had recently with Apple Stroes support.

My 20-month l’d iPhone 6 battery has been seemingy dying on me, holding its charge for half a day at most.

Whilst visiting Syd I popped into the Apple Store in the CBD, after having made a Genius bar booking.

Popped in at my appointed 3.30pm; helpful ‘Genius’ lady tested my phone and found that the battery was at 80.75% - and that ‘failure’ as deemed under warranty is <80%. Damn it!

However, the nice genius lady said, “Close enough, we’ll replace it under warranty”. Mentioned I was only in Sydney for a few days but she replied…“If you leave the phone with us we will do it now”.

They estimated 2-hours, but whilst having a coffee and on my ipad I received an email from Apple an hour later advising my phone was ready.

Popped back in and collected my iphone with a spanking new battery (with a notably longer batery life!) at now charge.

Great Service!

3 Likes
#2

Excellent story - it’s good to share the compliments as well as the complaints.

#3

I didn’t know they just replaced batteries, don’t they give you a refurbished (new) unit?

#4

There was some battery replacement program they entered into, due to a batch of defective batteries. You didn’t get a refurbished handset; instead you had the battery swapped out.

Mine was done and it took an hour, same as OP. Go get a coffee and come back.

#5

If the battery is tested as ‘failed’ within two years of purchase it will be replaced under warranty. Remember in Aust Apple products are covered for two years, not the advertising 1-year (thanks to our ACCC).