HP Laser Jet 1022 was feeding an extra page after every print job. The extra page stopped half-way out and stayed stuck in the mechanism requiring the cartridge to be removed to remove the jammed page.
Searching the HP forum showed several similar complaints. It seems to be a software issue. Following the step-by-step instructions to resolve the problem…uninstall existing software, remove printer, install new software, reinstall printer resulted in the successful removal of the existing software but the new software cannot be installed.
Software from the Apple site: ‘The software for the printer was installed incorrectly. Please reinstall the s/w from the manufacturer.’
D/L HP printer driver from the HP site. ‘Image not recognized.’
Apple says it’s a supported printer. HP says the S/W is compatible with El Capitan. HP easy Start doesn’t work and their site advises against using it. I’ve asked their Tech help but being the weekend it may take a while.
Can anyone suggest a solution, please? I’ve spent the better part of two days prowling all over the 'net and don’t really want to buy another printer if it’s a S/W issue. It’s been a good reliable printer, until now, and it has an almost new cartridge.