Water Damaged Apple Watch Series 3


#1

Went for a dip the other day and found that my Apple Watch had died during the swim. It was in salt water, but in a protected inlet with no waves and I didn’t dive deep or do anything unusual.

Got it home, put it on the charger. 10 mins later it had a weird snake like icon on the screen and it was freaking super hot. Then it died again. A day later on a different charger it comes back to life. But with a flickering screen and less responsive touch screen. I booked it into the apple store for them to take a look at.

I was expecting them to just replace it, perhaps I was naive, but JB Hi-Fi refunded me when my series 2 had issues.

I was somewhat shocked to hear that they have to send it away for two to three weeks and that if there is water/corrosion inside that they would charge me to repair it, if it could be repaired.

I said if there is water inside then there is a faulty seal or something that let the water in. Then he goes on about how its not water proof. I said I knew that. But I didn’t take it diving and I was told you could take it swimming no worries. He said anything lower than 1 metre and it wouldn’t be covered by warranty.

On the way out I spoke to the lady selling the apple watches. I said have you ever heard of them dying in water. She said only the series 1 ones. I said what about the series 3 ones. She said no. I said can you swim with them, she said yes, down to 50m.

So that a huge difference, repair/warranty dude says 1M, salesperson, 50M.

Has anyone ever had a series 2 or 3 watch die in the water? Were you deep? More importantly, has anyone been able to get a warranty claim on a water damaged series 2 or 3?

Cheers
Len


#2

My Series 2 goes through the shower most every day, and has been snorkeling and swimming in Bali and the Galapagos Islands with no ill effects. That’s why I upgraded from S0 in the first place. I thought S3 was meant to be the same. IMHO, that’s a hardware fault and should have been covered.


#3

I showered with a Series 0 for 2 years. Spent the afternoon yesterday in the pool with my Series 1. :thinking:

Sounds like yours is faulty.


#4

Sounds faulty to me, I’d be insisting on it being replaced if it was me.


#5

Apple says the below in the fine print on the website. Given the marketing and the promotion of the watch I highly doubt they be able to scoot around this very easily in australia anyway.

If they don’t want to play ball with you I would be hitting them with Australian Consumer Law.

Apple Watch Series 3 has a water resistance rating of 50 meters under ISO standard 22810:2010. This means that it may be used for shallow-water activities like swimming in a pool or ocean. However, Apple Watch Series 3 should not be used for scuba diving, waterskiing, or other activities involving high-velocity water or submersion below shallow depth.


#6

I shall be relying on that statement and the others made to me at the time of purchase. I eagerly await their decision on the warranty claim. If they deny I will be fighting this hard


#7

Update - Apple contacted me and gave me a new Apple Watch Series 3.

only issue is that i bought another one while it was being assessed.

Now I have a brand new Series 3 that I guess is for sale.

Anyone know what you think it would be worth to sell? The watch I just got back is brand new but the charger and band have been used for two weeks.


#8

Did you buy the replacement form JB where they gave you misleading info? Take it back and demand a refund I say! :expressionless:


#9

Apple 2nd hand gear keeps its value. You’ll probably make more on the 2nd hand market than what you paid for it. :wink:


#10

Did you buy it at the Apple Store? They have a two week return policy…